Digital Operations Leadership Role

5 days ago


Toronto, Canada Swoon Full time
Digital Operations Manager Job

Overview

Swoon is seeking a highly skilled Digital Operations Manager to lead business-as-usual activities, optimize workflows, and enhance platform efficiencies.

Location: Toronto, ON (Hybrid)

Industry: Digital Operations

This role involves collaborating with cross-functional teams to ensure operational excellence, scalability, and stakeholder alignment.

About the Job

We are looking for a seasoned professional with experience in digital operations or leadership roles. The successful candidate will have strong knowledge of CMS platforms (Contentful, AEM) and tools like Jira and Workfront.

The ideal candidate will be proficient in process optimization and data-driven decision-making. Excellent communication and stakeholder management skills are essential for this role.

Key Responsibilities
  • Oversee and prioritize BAU tasks, ensuring SLA compliance.
  • Optimize workflows through automation and process improvements.
  • Lead a team of digital support specialists to drive continuous improvement.
  • Manage relationships with stakeholders across technology, marketing, and business units.
  • Monitor KPIs and deliver insights to guide strategic planning.
Requirements
  • Bachelor's degree in Business, Digital Marketing, IT, or related field.
  • 5-7+ years of experience in digital operations or leadership roles.
  • Strong knowledge of CMS platforms (Contentful, AEM) and tools like Jira and Workfront.
  • Proficiency in process optimization and data-driven decision-making.
  • Excellent communication and stakeholder management skills.
Estimated Salary Range

$90,000 - $110,000 per year, depending on experience.

This salary estimate is based on industry standards for similar positions in Toronto, Ontario.



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