Customer Service Ambassador
1 week ago
Deliver exceptional customer experiences and build strong relationships with guests, owners, and vendors in a dynamic environment. Join Vacasa as a Front Desk Specialist to contribute to our growing portfolio of vacation homes.
Compensation:
$18-$20 per hour, plus benefits and perks, including health insurance, 401K, paid time off, and career advancement opportunities.
About the Role:
We're seeking a highly motivated individual who can provide personalized attention to our guests and owners. As a Front Desk Specialist, you'll be the first point of contact for incoming calls, emails, and chats, responding to questions and concerns about reservations and statements.
You'll also assist with maintenance and housekeeping tickets, verify unit availability, and meet and maintain Vacasa standards for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
Key Responsibilities:
- Act as the primary point of contact for guests, vendors, and owners within a local management office
- Respond to incoming calls, emails, and chats, resolving issues and answering questions about reservations and statements
- Assist with the creation and delegation of maintenance and housekeeping tickets
- Verify unit availability to schedule vendor or realtor visits
- Meet and maintain Vacasa standards for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
- Build and maintain relationships with internal support teams
Requirements:
To succeed in this role, you'll need excellent communication skills, technical proficiency on various devices, and the ability to work well under pressure in a fast-paced environment.
Work Environment and Physical Demands:
This is a full-time position that requires flexibility, including weekend shifts and occasional overtime. You'll need to be able to stand, sit, and walk for extended periods, use hands to finger, handle, or feel, and reach with hands and arms.
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