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Administrative Support Professional

4 weeks ago

Calgary, Alberta, Canada Law Society of Alberta Full time

The Law Society of Alberta is seeking an Administrative Support Professional to join their team. This exciting opportunity will provide the successful candidate with the chance to hone their time management skills in a fast-paced environment and contribute to the success of the organization.

The primary role of the Administrative Support Professional is to provide administrative and clerical support to the Programs Team. This includes providing excellent customer service, monitoring inboxes and responding to emails and phone inquiries, and providing administrative support and program assistance.

Key Responsibilities:

  • Provide excellent customer service and develop and maintain professional relationships with students, staff, and external stakeholders.
  • Monitor CPLED inboxes and respond or follow up with various stakeholders' emails and phone inquiries while adhering to CPLED's 24-hour response policy.
  • Provide administrative support and program assistance, including assisting in Desire to Learn (D2L) and LexisNexis updates and administering student content questions.
  • Assist in scheduling, coordinating, and assigning assessors for various activities within CPLED programs.
  • Provide logistical support for meetings, classes, webinars, and other events as required.
  • Prepare documents and packages for students as required.
  • Collaborate with other departments to ensure students access necessary course materials and resources.
  • Assist in setting up and monitoring the online course platform, if applicable.
  • Distribute important course announcements and updates to students as directed.
  • Collaborate with other departments to ensure that students have access to necessary course materials and resources.
  • Assist with ad-hoc technical projects and customer service tasks.
  • Perform general office duties if and as needed.

Qualifications:

  • Strong aptitude for computers combined with Microsoft Office knowledge.
  • Ability to respond to requests for service and assistance in a friendly and customer service-oriented manner.
  • Post-secondary education is considered an asset.
  • Proven ability to work independently and collaboratively within a team environment.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
  • Strong attention to detail with demonstrated professional and quality outcome work ethic.
  • Plan and handle multiple projects simultaneously, prioritizing tasks appropriately and setting deadlines.
  • A positive, energetic, self-starter attitude.
  • Proven ability to protect confidentiality.
  • Make a positive contribution to a high-performance, results-orientated culture.

Additional Information:

The Law Society of Alberta is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who can contribute to our organization's mission and values.

Our current Hybrid work model requires staff to have in-person time in the office and work remotely on other days. Attendance in the office is mandatory on Wednesdays and Thursdays for all staff unless it is an exemption day due to live student sessions or indicated by your Manager. Mondays, Tuesdays, and Fridays remain flexible, allowing you to work remotely. However, you are also welcome to work three, four, or five days in the office.