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Inside Parts Sales Specialist

1 month ago

Williams Lake, Canada Dawson Group Full time

Dawson International Truck Centres is seeking a skilled Inside Parts Sales Person to efficiently match customer needs with available inventory, fostering strong customer relationships through excellent service.

In this role, you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Inside Parts Sales Person, reporting to the Branch Manager. This role is responsible for assisting the needs of customers and technicians in obtaining required parts and supplies, as well as assisting with parts inventory control and the inventory cycle count process.

Key Responsibilities:

  • Sell products and/or services to repair the problem and meet the customer's needs
  • Maintain customer goodwill by professionally greeting all customers
  • Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership's satisfaction
  • Pulling parts orders from inventory and assisting shop techs with parts requirements in a timely manner
  • Assist the Parts Manager in organizing and recording parts inventory and year-end reports as needed
  • When working the parts counter, follow prescribed cash, credit, and cheque processing procedures of the dealership. Process cores, warranties, and new return merchandise as required at a point of sale
  • Follow up on shortages and expedite by reporting to Parts Manager/Supervisor
  • Day-to-day tasks such as stocking shelves, general cleaning, etc.
  • Shipping and Receiving when required; i.e., entering parts into inventory, putting parts away

Requirements:

  • Minimum two (2) years' experience in a related industry
  • Parts Person Red Seal an asset
  • An equivalent combination of education and experience will be considered
  • Strong written and verbal communication skills
  • Detail-oriented and able to work efficiently in a fast-paced environment

Benefits:

Dawson Group is a well-established family-owned company that values its employees and the community. We offer an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.