Senior Manager, Infrastructure Operations

1 month ago


Vancouver, British Columbia, Canada Vancity Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager, Infrastructure Operations to lead our Command Center team in continuous 24/7 monitoring, incident detection, response, and resolution.

Key Responsibilities
  • Lead and manage the Command Center team to ensure seamless operations and effective incident management.
  • Oversee Major Incident and Problem Management processes, conducting Root Cause Analysis reviews for continuous improvement.
  • Develop and implement proactive monitoring tools and ensure timely response to alerts within SLA.
  • Collaborate with IT infrastructure and teams to address unresolved problems and provide updates to stakeholders.
  • Maintain accurate documentation of configurations and procedures.
  • Stay informed on industry trends and evaluate new tools for Command Center efficiency.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 8-10 years of experience in IT infrastructure operations, with at least 5 years in a leadership role.
  • Strong understanding of IT infrastructure, including servers, networks, storage, and cloud technologies.
  • Proficiency in disaster recovery planning and execution.
  • Experience with incident and problem management processes and tools.
  • Ability to collaborate effectively with IT infrastructure teams, security teams, and other stakeholders.
What We Offer

We offer a competitive salary range of $102,200 to $153,200, with a mid-point of $127,700. We value lived experience and encourage applicants from diverse backgrounds.



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