Team Lead

1 day ago


Edmonton, Alberta, Canada Roots Full time

About the Role

The Team Lead is a key member of our store team, responsible for linking the leadership team and sales associates by assisting in operational functions and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage in their absence, modeling desired selling and customer service behaviors to promote a positive in-store experience.

Key Responsibilities

  • Lead a sales team to achieve sales goals and provide exceptional customer service.
  • Assist in operational functions, including POS management, daily banking procedures, and submitting timely reports.
  • Collaborate with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Conduct new associate onboarding and training, and coach associates on customer service fundamentals.
  • Resolve customer service matters and oversee tasks to maximize efficiency of store operations.
  • Communicate individual and/or team performance feedback to store management.
  • Ensure adherence to all company policies, procedures, and guidelines.

Why Roots?

Roots is a culture and lifestyle that values dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet. As a Team Lead, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business results.



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