Guest Relations Supervisor

1 week ago


Dorval, Quebec, Canada Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled Guest Relations Supervisor to join our team at Marriott International, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Take and confirm reservations and cancellations, ensuring accurate and up-to-date information
  • Provide guests with information about property amenities, services, and local attractions
  • Collaborate with management to develop and implement strategies to improve guest satisfaction and loyalty
  • Supervise and train team members to ensure excellent guest service and high-quality performance
Requirements
  • High school diploma or equivalent required; related work experience and supervisory experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and conflict resolution skills
About Marriott International, Inc.

Marriott International, Inc. is a global hospitality company with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to delivering exceptional guest experiences and creating memorable moments for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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