Heavy Equipment Rental Coordinator

3 days ago


Dartmouth, Nova Scotia, Canada Sunbelt Rentals Full time
About Sunbelt Rentals

Sunbelt Rentals, a leading provider of equipment rental services in Canada, is seeking a skilled Heavy Equipment Rental Coordinator. This role plays a critical part in supporting our customers with the right equipment for their construction and industrial projects.

About the Role

The Heavy Equipment Rental Coordinator will be responsible for providing exceptional customer service, ensuring timely delivery and pickup of equipment, and maintaining accurate records. This position requires strong organizational skills, attention to detail, and effective communication.

Responsibilities
  • Determine customer equipment needs through thorough questioning and qualifying;
  • Negotiate price and volume of original orders by maximizing rate and volume;
  • Place high volumes of equipment orders by obtaining customer information and finalizing details about when, where, and what equipment is required;
  • Secure equipment by checking availability with the shop and providing adequate notice to Dispatch and Service Departments for upcoming equipment requirements;
  • Administer rental contracts, including on and off rental dates, rates, and all ancillary charges;
  • Handle customer complaints in a professional manner to resolve issues to the satisfaction of both parties;
  • Support sales and marketing efforts by performing prospecting calls and forwarding sales leads to the sales group;
  • Record details of calls in phone logs and maintain lost rent logs;
  • Review daily management reports and provide regular feedback to Profit Center Managers regarding fleet and merchandise inventory, as well as pricing;
Requirements
  • High School diploma or equivalent required;
  • Familiarity with various types of construction/industrial tools and equipment;
  • Previous equipment rental industry experience preferred;
  • Knowledge about parts and equipment;
  • Strong customer service and telephone skills;
  • Solid computer and administrative skills;
What We Offer
  • Competitive wages and a comprehensive benefits program;
  • RRSP matching program;
  • Paid vacation and sick days;
  • Prescription coverage, dental care, vision care, short- and long-term disability coverage;
  • Safety boots reimbursement ($175/year);
  • Opportunity to develop new skills and advance in your career;
  • A supportive team environment in a safety-driven culture;

Please note that this position requires bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors and outdoors as needed. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals is an equal opportunity employer and welcomes applications from diverse candidates.



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