Senior AV Systems Specialist
1 week ago
We are seeking a highly skilled and experienced Senior AV Systems Specialist to join our team at Encore Canada. As a key member of our operations team, you will be responsible for the setup and operation of small to large-scale audiovisual systems for live events, ensuring exceptional client satisfaction.
About the RoleThis is a dynamic and challenging role that requires a strong background in event technology, with a focus on audio, lighting, projection, or video. You will work closely with our project managers and operations team to deliver flawless events and provide excellent customer service.
You will be responsible for troubleshooting technical issues, resolving problems quickly, and ensuring the utmost in client satisfaction. Additionally, you will collaborate with internal teams to develop event solutions and maintain positive relationships with clients through effective communication.
Key Responsibilities- Setup and operate advanced audiovisual equipment for live events
- Troubleshoot technical issues and resolve problems quickly
- Maintain a high level of customer service and strive to exceed client expectations
- Collaborate with internal teams to develop event solutions
- Provide mentorship and coaching to technical team members
To be successful in this role, you will need:
- A bachelor's degree or equivalent experience
- At least 3 years of event technology experience, with a focus on audio, lighting, projection, or video
- Excellent customer service and communication skills
- A valid driver's license (if applicable)
- The ability to lift up to 50 pounds
This role requires:
- Deliver World-Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Demonstrates Self-Awareness
- Drive Results
- Ensures Accountability
- See The Big Picture
- Decision Quality
- Manages Complexity
- Value People
- Collaborates
This role is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Estimated Salary: $65,000 - $85,000 per yearPlease note that salary may vary based on location and experience.
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