Veterinary Support Professional

2 weeks ago

Ottawa, Ontario, Canada VCA Canada Full time

Veterinary Support Professional

Alta Vista Animal Hospital is seeking a part-time Veterinary Support Professional to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to support the entire hospital.

As a Veterinary Support Professional, you will be responsible for maintaining the communication lines between the doctor and the client, ensuring seamless care for our patients.

  • Attending patient rounds
  • Providing daily financial and medical updates on all hospitalized patients
  • Updating invoicing daily based on Smart Flow treatment sheets
  • Handling client updates or questions via email or phone
  • Preparing medications
  • Medical records maintenance
  • Preparing and presenting discharge instructions, medications, and client education
  • Coordinating referrals or transfers with other hospitals
  • Following up on discharged patients
  • Discussing financing, requesting deposits, updating estimate plans, and taking payments
  • Relaying lab results

This is a vital role within the clinic, and candidates must be detail-oriented, communicate well with clients, be friendly, compassionate, professional, and work cooperatively with others. This position requires a very organized and dependable individual, who can manage multiple tasks at the same time with great positive energy.

Schedule: This position involves evenings, weekends, and statutory holidays. We are currently looking for a part-time position but would consider full-time for the right candidate.

We are looking for a technician, but we would consider a VA or CSR with extensive veterinary experience, a strong client communication background, and a desire for client education.

What VCA Canada Offers:

At VCA Canada, we offer a caring culture of Wellness and Appreciation, competitive wages and benefits, extensive online access to journals and textbooks, an annual uniform allowance, exceptional career development, an Employee Assistance Program, Referral Bonus Rewards, opportunities to give back to your community, generous personal pet care discounts, and extra perks like shopping discounts and wellness apps.

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