Lead Fashion Operations Manager
1 week ago
H&M is a leading fashion brand that offers the latest styles and inspiration to customers worldwide. We are committed to providing exceptional customer service and promoting a positive work environment.
Salary RangeThe estimated salary for this role is $60,000 - $80,000 per year, based on industry standards and market conditions.
Key Responsibilities- Operations Management:
- Ensure effective scheduling of staff within the department to meet business needs and goals.
- Work with sales and cost plans, budgets, and other tools to make informed business decisions.
- Customer Service:
- Maintain high-quality customer service by providing an excellent shopping experience for each customer.
- Role model the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint.
- Team Leadership:
- Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store.
- Carry out supervisory responsibilities in accordance with company policies and applicable laws.
- High School graduate or equivalent; Associate's or Bachelor's Degree preferred.
- 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
- Ability to lift in excess of 20 pounds.
- Ability to stand for long periods of time and climb a ladder.
- Exceptional customer service and interpersonal skills.
- Proven organizational and analytical skills.
- All employees receive a staff discount card, usable on all H&M Group brands in stores and online.
- Minimal travel required as necessary.
H&M is a part of H&M Group and takes diversity dimensions into consideration in our recruitment process.
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