Aerospace Customer Support Professional

3 weeks ago


Toronto, Ontario, Canada Safran Landing Systems Full time

About the Role

We are seeking a highly skilled Aerospace Customer Support Professional to join our team at Safran Landing Systems. As a key member of our customer support team, you will be responsible for providing timely and effective solutions to customer inquiries related to spares pricing, availability, order status, and credit requests.

Key Responsibilities

You will have progressive level of customer management experience and be actively involved in supporting a predefined customer allocation. You will also be required to analyze CSC master data in support of CSC tools and operations, as well as manage customer purchase orders from order intake to shipment.

Liaising with Other Departments

You will need to liaise with different back offices, including Logistics, Commercial, Credit Control, and Warehouses, to ensure that customer requests are processed and answered, and orders are dispatched efficiently.

Problem-Solving Skills

You will possess strong problem-solving skills to identify blockers with systems and/or tools, and manual purchase order management skills for customers when booking of orders cannot be supported automatically.

Closing Coordination and Support

You will provide close coordination and support to direct CSC management and teams to ensure daily priorities are managed and achieved, and any improvements can be made on the ordering process.

Aircraft on Ground (AOG) Activity

You will be responsible for managing Aircraft on Ground (AOG) activity and supporting urgent requests from customers in respect of the AOG rules, including Request for Quote (RFQ), Order Entry, Deliveries, etc.

Benefits

As an Aerospace Customer Support Professional, you will enjoy a competitive salary of $55,000 - $65,000 per annum, depending on experience. You will also receive excellent verbal and written English communication skills, proficiency in SAP, MS Word, Excel, PowerPoint, and Outlook, and a rotating shift schedule with weekdays 9 am to 5 pm and 11am to 7pm.

Rotating Shift Schedule

You will be required to work a rotating shift schedule, which includes weekdays 9 am to 5 pm and 11am to 7pm, as well as supporting the CSC team's AOG rotating schedule on weekends - 11:00am- 7:00pm.

Hybrid Work Arrangement

Our company offers a hybrid work arrangement, where employees work partly in the workplace and partly remote (at home), allowing for flexibility and work-life balance.



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