IT Operations Director for IT Service Excellence

1 week ago


Toronto, Ontario, Canada CAAT Pension Plan Full time

We are seeking an exceptional Senior Manager, Enterprise Operations to lead our IT Operations team in delivering world-class service excellence. This is a challenging and rewarding opportunity for a seasoned IT professional to drive business outcomes and make a meaningful impact on our organization.

About Us

CAAT Pension Plan is a leading pension plan provider in Canada, dedicated to securing a better future for Canadians. We value innovation, collaboration, and growth, and we're committed to fostering a culture of continuous improvement.

Job Description

Salary: $120,000 - $160,000 per annum

This role involves overseeing the end-to-end management of IT operations, including incident response, emergency response, monitoring, maintenance, performance analysis, compliance, security, vendor management, and capacity planning. You will be responsible for developing and implementing strategic plans, policies, and procedures to optimize IT operations and align with business goals.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 7-10 years of experience in IT operations management, with a proven track record of delivering results in mid to large-scale IT infrastructures
  • Strong leadership, communication, and problem-solving skills, with the ability to motivate and inspire teams to achieve common goals
  • Experience with ITIL practices, ITSM frameworks, and industry best practices for IT operations management

Benefits:

  • Comprehensive benefits package, including health, dental, and vision coverage
  • Defined benefit pension plan
  • Generous paid time off and holidays
  • Ongoing training and professional development opportunities

About Our Team

We are a collaborative and caring environment that values diversity, equity, inclusion, and belonging. As a CAAT Pension Plan employee, you will have access to a range of employee programs and resources designed to support your well-being and career growth. Join us and be part of a dynamic team that makes a real difference in the lives of Canadians.


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