Insurance Customer Service Professional
4 days ago
About Us
">McDougall Insurance and Financial is a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. We offer competitive rates and a wide range of products to meet our clients' needs.
">Our Employee Promise
">We strive to create an environment of support, empowerment, and inclusion. Our employees promise to treat others with dignity and respect, approach each day with a positive attitude, and be willing to learn. Together, we aim to deliver legendary service to our customers.
">What We Offer
">- ">
- A comprehensive benefits package">
- A competitive pension plan">
- Paid vacation time starting at 3 weeks">
- Access to ongoing training and development through our McDougall training team">
- Dedication to investing in our employees' future by offering RIBO, CAIB, and other designation education reimbursement">
Job Description
">We are seeking a Customer Service Representative in Personal Lines to join our team in Midland, Ontario. The successful candidate will provide legendary service directly to the client, communicate with clients in person, by phone, email, or text, and process additions, deletions, or changes to their policy.
">Responsibilities:
">- ">
- Provide quotations or estimates to clients on premiums, update information, and confirm data and coverage and to record appropriate changes or adjustments.">
- Communicate with insurance company personnel as required.">
- Acts as liaison with the insurer and balances the interests of the client, McDougall Insurance, and the insurance company in force.">
- Function as part of a team responsible for assisting in the collection of accounts receivable and in any other area as required.">
- Where appropriate, procure a sale, normally through upgrading and bundling coverage for personal lines clients.">
Requirements:
">- ">
- Exceptional customer service and communication skills.">
- Ability to work effectively in a fast-paced environment.">
- Must be willing and eligible to obtain a RIBO license.">
- Act in a professional manner at all times and maintain a position of trust and confidentiality.">
- Act in an open, respectful, honest, and helpful manner with all team members, clients, and other staff.">
Salary
">$43,000.00-$48,000.00 per year, depending on experience.
">Work Location
">In-person at our office in Midland, Ontario.
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