Tenant Services Coordinator

1 week ago


Sudbury, Ontario, Canada BGIS Full time
About the Role

As a Tenant Services Coordinator at BGIS, you will play a crucial role in supporting our clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services. Your primary responsibility will be to resolve tenant issues related to the delivery of tenant service projects.

Key Responsibilities
  • Project Coordination: Receive, process, and validate service requests from clients, and maintain service call/work order tracking as required.
  • Facility Management: Work with Facility Managers to deliver small-scale tenant service projects, determining skills required, assisting with contractor selection, and monitoring performance.
  • Project Delivery: Coordinate, plan, and oversee BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.
  • Client Communication: Develop client project communications, including deadline notifications, process updates, and scope requirements.
  • Documentation and Reporting: Create and submit all project documentation, funding justification, and approval templates, including scope and specifications, tendering, financial administration, and monitoring contractor performance.
  • Financial Administration: Review contract work invoices and address discrepancies, create various funding documents for tenants to review and commit funding as needed for services requested.
  • Analytics and Data Management: Track all projects and timelines, providing regular status updates, and track and report on project totals monthly.
Requirements
  • Education: High school completion plus a specialized technical or business course.
  • Experience: 1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
  • Skills: Good client management/customer service skills, effective interpersonal skills, with an emphasis on communication (verbal/written), knowledge of project delivery and tendering processes, general knowledge of commercial building systems and/or construction, strong organizational, coordination, and documentation skills with the ability to multi-task.
  • Licenses and/or Professional Accreditation: Valid driver's license (as required).
About BGIS

At BGIS, we are a leading provider of customized facility management and real estate services. We have a combined team of over 6,500 globally, and we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.



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