Automotive Operations Specialist

2 weeks ago

Edmonton, Alberta, Canada Craftsman Collision Full time
Role Overview

We are seeking an experienced Automotive Operations Specialist to support our Edmonton location. The successful candidate will play a key role in ensuring the efficient execution of daily operations, focusing on customer service, initial estimates, and repair plans.

Craftsman Collision is Canada's largest independently owned auto body repair chain, renowned for its commitment to excellence. As part of our team, you will have opportunities to develop your skills, work with cutting-edge technologies, and contribute to our success.

Responsibilities

The Automotive Operations Specialist will be responsible for:

  • Providing leadership to ensure stakeholder objectives are met in a safe, effective, and positive manner;
  • SUPPORTING management of shop operations in alignment with The Craftsman Way (TCW);
  • Supporting daily production, workflow, and quality control of the shop;
  • Utilizing company dashboard tools to accurately identify and prioritize tasks;
  • Actively participating in daily production meetings;
  • Applying expert knowledge and adherence to all insurance-specific policies and procedures;
  • Identifying and ordering parts from the management system after completing repair plans;
  • Assisting customers with claims and repair process information;
  • Maintaining awareness of production deadlines and updating customers as required;
  • Providing exceptional customer service at vehicle drop-off and pick-up, including reviewing replacement and customer vehicles;
  • Supporting pre- and post-vehicle diagnostic scanning;
  • Checking for vehicle recalls while building repair plans;
  • Reviewing vehicle history in the Craftsman Management System;
  • Proactively reducing effort to increase touch time and reduce vehicle days in shop;
  • Collaborating with the Shop Manager, Assistant Shop Manager, Operations team, People and Culture Team, and Health, Safety, and Environment Manager to ensure compliance with provincial and national regulatory standards;
  • Ensuring internal policy compliance to promote consistent application within the Company;
  • Contributing to closing all files within 24 hours of vehicle delivery;
  • Supporting company standards in SPARKLE, safety, and security;
  • Representing and promoting the Craftsman Collision brand positively aligned with stated values in all dealings internal and external;
Requirements

To succeed in this role, candidates must possess:

  • A minimum of 1.5 years of progressive industry experience, including sales, customer service, or leadership roles;
  • A Post-secondary degree or diploma in a related field is preferred; however, a combination of education and relevant experience will also be considered;
  • Experience working in fast-paced, team-oriented environments;
  • Working towards I-CAR Platinum certification is an asset;
  • Proficiency in Mitchell Estimating, Audatex, ALLDATA;
  • Experience using the Craftsman Management System or similar platform;
  • Knowledge and experience in ADAS systems, vehicle calibrations, and emerging vehicle technologies;
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain support from senior leadership and other decision-makers;
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills;
  • Strong interpersonal skills with a customer service-oriented attitude;
  • Proficiency in Outlook and video conferencing platforms, with the ability and willingness to learn new applications;
  • Demonstrated desire and aptitude for learning and development;
  • A valid Class 5 driver's license with a clean driver's abstract over the last three years;
  • Legal entitlement to work in Canada with no restrictions.
Salary and Benefits

The estimated salary for this position ranges from $63,000 to $76,000 annually, based on experience. We offer competitive benefits, including extended health, professional development opportunities, certified training, and more.

We appreciate the time applicants take when applying for this position. Only selected candidates will be notified by phone or email. Thank you for your interest in Craftsman Collision.

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