Customer Experience Specialist
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Service Advisor to join our team at AutoIQ. As a key member of our service department, you will be responsible for delivering exceptional customer experiences, ensuring timely and efficient service, and driving sales and efficiency improvements.
Key Responsibilities:
- Provide exceptional customer service, ensuring that customers receive timely, friendly, and efficient service.
- Act as a liaison between customers and technicians, recommending required service and repairs, handling scheduled maintenance service requests, and selling additional services when appropriate.
- Accurately document customer concerns on repair orders and consult with customers on needed scheduled maintenance repairs.
- Review root cause and corrective repair action with customers during vehicle delivery.
- Assist the Service Manager by distributing work to staff, maintaining repair records, supporting promotional activities, monitoring labor inventory, and complying with safety and environmental programs and practices.
Requirements:
- High school diploma or equivalent required; post-secondary education preferred.
- Valid driver's license required.
- Previous retail/customer service experience required; experience in the automotive industry preferred.
- Strong communication and problem-solving skills, with a passion for delivering exceptional customer experiences.
- Ability to work in a fast-paced environment, with a focus on efficiency and productivity.
Why AutoIQ:
- Opportunities for advancement and professional growth.
- Shared core values and operating principles across our dealership network.
- Commitment to an exceptional employee experience.
- Full benefit programs and competitive compensation plans.
- Employee and Family Assistance Program.
- Collaborative work environment and group support.
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