Claims Service Representative

2 weeks ago

Winnipeg, Manitoba, Canada WCB Manitoba Full time
Job Summary:

The Claims Service Representative plays a vital role in providing exceptional customer service to workers, employers, and other stakeholders. As the primary point of contact, you will be responsible for responding to and resolving claim-related inquiries in a timely and professional manner.

Key Responsibilities:
  • Respond to and resolve claim-related inquiries via phone, email, or in-person
  • Act as the primary point of contact for workers, employers, and other stakeholders
  • Collaborate with internal teams to resolve complex claims and ensure timely resolution
  • Utilize effective communication and problem-solving skills to de-escalate conflicts and provide satisfactory solutions
  • Maintain accurate and up-to-date records of claims and customer interactions
  • Provide exceptional customer service and ensure a positive experience for all stakeholders
Requirements:
  • Completion of a two-year diploma in a related discipline (Business Administration)
  • Minimum two years' experience interpreting and applying processes and procedures to manage and resolve customer inquiries/concerns
  • Typing speed of 35 (error rate less than 5%)
  • Knowledge of customer service principles and practices
  • Proficiency in the use of personal computers and software in a Windows environment
  • Excellent customer service skills, including the ability to manage potentially confrontational situations with tact and diplomacy
  • Well-developed verbal and written communication skills to deal with internal and external stakeholders
  • Ability to interpret and apply processes and procedures, including those related to WCB Adjudication and Case Management
  • Ability to obtain, assess, and evaluate information through claim file review, listening, and/or questioning to problem-solve and support decision-making
  • Ability to perform detailed and accurate work in a fast-paced environment
  • Ability to work independently and as part of a team
Working at WCB Manitoba:

WCB Manitoba is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, LGBTTSQ+ persons, and members of other equity-seeking groups. We recognize that individuals may face barriers that hinder their full and equal participation in the workplace and are committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace.

We are proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement, and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement, and Growth.

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