Catering Service Operations Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Catering Service Operations Manager to join our team at SJ Catering. As a key member of our operations team, you will be responsible for overseeing the daily operations of our catering services, ensuring that our high standards of quality and customer service are consistently met.
Key Responsibilities:
- Evaluate daily operations to identify areas for improvement and implement changes as needed.
- Modify food preparation methods and menu prices to ensure alignment with the restaurant budget.
- Monitor revenues to determine labour costs and make adjustments accordingly.
- Plan and organize daily operations to ensure seamless execution.
- Recruit and supervise staff to ensure excellent customer service.
- Conduct performance reviews to identify areas for improvement and provide feedback.
- Cost products and services to ensure profitability.
- Ensure health and safety regulations are followed at all times.
- Negotiate with clients for catering or use of facilities.
- Participate in marketing plans and implementation to drive business growth.
- Address customer complaints or concerns in a professional and timely manner.
- Provide exceptional customer service to ensure customer satisfaction.
- Manage events to ensure smooth execution and high customer satisfaction.
Requirements:
- 7 months to less than 1 year of experience in a similar role.
- Permanent employment with 35 to 40 hours per week.
- Fluency in English.
What We Offer:
- A dynamic and fast-paced work environment.
- The opportunity to work with a reputable and growing company.
- A competitive salary and benefits package.
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