Customer Service Operations Manager

4 days ago


Burlington, Ontario, Canada ML6 Search + Talent Advisory Full time
Job Description

We are seeking a Customer Service Lead to join our team in Burlington. This role will fulfill all administrative requirements for sales transactions and serve as the single point of contact for clients' customers.

Key Responsibilities:
  • Manage customer relations, including order placement, confirmations, tracking orders, quality or service-related inquiries, and forecast volumes required for Sales and Operational Planning.
  • Identify volume gaps between actual and forecasted sales and investigate with customers to understand the differences.
  • Prepare and distribute price change communication to customers.
  • Input sales orders accurately and issue confirmations to customers.
  • Review incoming sales forecast volumes for reasonability and input them into the system for visibility.
  • Prepare and distribute forecast and sales reports as required.
Requirements:
  • A Business diploma/degree or equivalent internal and external customer experience.
  • The ability to prioritize work, handle multiple tasks simultaneously while maintaining flexibility.
  • A team player with the ability to take initiative.
  • Excellent communication skills.
Compensation Package

The estimated annual salary for this position is $85,000 - $105,000, depending on experience and qualifications.



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