Truck Warranty Operations Specialist
1 day ago
About Inland Kenworth
Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace.
We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support.
We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry.
With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Job Summary
The Truck Warranty Operations Specialist will be responsible for managing the full cycle of the warranty process from start to finish.
This includes processing warranty claims, writing claims reports, submitting them to manufacturers' warranty processing centers, and monitoring for timely payments.
This role is located at our sales and service dealership in Langley, BC.
Key Responsibilities
- Manage the full cycle of the warranty process for warranty claims
- Interpret failure reports and compose claims reports
- Complete various claim forms and properly code failures
- Perform timely follow-up to ensure payment of warranty claims
- Closure of warranty repair orders
- Maintenance of warranty schedules
- Review of credit notes and warranty statements
- Maintenance of records for auditing purposes
- Excellent communication with vendors
- Preparation of warranty daysheets
Requirements
To succeed in this role, you should have:
- Post-secondary diploma or trade certification preferred
- Three years' related experience in truck or equipment warranty or similar dealership experience in service or warranty
- Strong computer skills with intermediate level Excel
- Ability to proactively problem-solve and think logically
- Good verbal and strong written communication skills
- Good mechanical aptitude
- Strong interpersonal skills
- Detail-oriented
- Accountability and dependability
Benefits
We offer a generous benefits package including:
- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities
About the Salary
The salary range for this role is between $50,000 - $65,000, based on experience.
Why Join Us?
At Inland Kenworth, we prioritize teamwork, safety, and community support. We strive to create a positive work environment where our employees feel valued and empowered to grow.
Join us and take advantage of exciting career opportunities that can drive your future growth.
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