Operations Coordinator Specialist

2 weeks ago

Langley, Canada BGIS Full time

About BGIS

At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally is dedicated to enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.

Our Services

We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. Our services include facility management, real estate services, and more.

The Role

We are seeking a highly skilled Facility Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth daily operations of our facilities. Your primary focus will be on operations coordination, service delivery management, and client relationship management.

Key Responsibilities

  • Assist in ensuring facility uptime objectives are met, ensuring the continued safe and reliable operations of the portfolio of facilities managed.
  • Create and implement annual facility management plans, collaborating with relevant stakeholders and overseeing the implementation of facility-related operations.
  • Oversee maintenance and repair activities and performance of internal technicians and service providers, ensuring work is completed on time, safely, and meets quality requirements.
  • Ensure all relevant documentation (annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases.
  • Collaborate with relevant stakeholders to evaluate capital assets (equipment, etc.) and make recommendations for maintenance, repair, and replacement and inclusion within the capital budget.
  • Continuously seek ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal technicians wherever possible, etc.
  • Collaborate with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Requirements

  • Solid facility operations and maintenance management abilities.
  • Proficiency with facility equipment and building systems.
  • Service delivery management abilities.
  • Developed communication, influence, persuasion, and negotiation skills.
  • Solid client relationship management abilities.
  • Solid people leadership skills.
  • Solid vendor management abilities.
  • High degree of client service orientation and sense of urgency.
  • Solid project management abilities.
  • Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
  • Thorough knowledge of health and safety requirements. Possesses a high degree of safety mindset.
  • Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable.
  • Maintains current knowledge of and demonstrates solid ability to implement facility management services best practices.

Preferred Qualifications

  • Any of the below credentials are an asset but not required.
  • Certified Facility Manager through International Facility Management Association (IFMA).
  • Certified Property Manager through Institute of Real Estate Management.
  • Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
  • Real Property Administrator through Building Owners and Managers Institute (BOMI).

What We Offer

We offer a competitive salary range of $62,939 - $80,000 per annum, based on the successful candidate's competencies, including but not limited to experience, education, and performance related to this role.

About Us

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

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