Career Opportunities in Customer Engagement

2 weeks ago

Hamilton, Ontario, Canada Rogers Full time
Role Overview

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love. Our Corporate team is growing, and we are looking for dedicated team members who have a genuine passion for making positive impacts on customers and the communities where we live and work.

What You Will Be Doing:
  • Tailoring Solutions: You will build rapport with customers to understand their needs and match them to Rogers and Fido brand products including Wireless, Cable, Hi-Speed Internet, Home Phone, and Rogers Mastercard.
  • Sales: You will identify opportunities, anticipate customer needs and achieve sales goals within a dynamic and supportive team environment.
  • CUSTOMER ENGAGEMENT: Drive sales through engagement of existing customers by calling and texting to promote Rogers and Fido branded products.
  • Representing the Brand: Representing Rogers and Fido brands in-store and at local community events.
Your Qualifications:
  • Interpersonal & Communication Skills: Experience building rapport and establishing connections with customers and team members through clear and effective verbal communication.
  • CUSTOMER EXPERIENCE: Demonstrated commitment to providing positive customer interactions through understanding and meeting customer needs.
  • Adaptability: Rapidly adapt with flexibility to respond to changes in the store environment to meet customer and business needs.
  • MULTITASKING: Experience navigating multiple tasks and efficient workflows while providing consistent customer service.
  • Critical Thinking: Successfully navigate and find solutions for unexpected situations that arise.
  • Minimum Age: You meet the provincial minimum age of majority.
  • Flexible Availability: To better serve our customers, you can commit to provide a minimum availability of 20 hrs a week, including evenings, weekends, and statutory holidays.
Benefits

You will enjoy a range of benefits, including:

  • Health & well-being benefits
  • Donation matching
  • Paid time off for volunteering
  • Wealth Accumulation including: Pension plan & Employee stock options
  • Generous employee discounts
  • Leadership development, Mentorship, and Coaching programs

The salary for this role is approximately $45,000 - $60,000 per year, depending on your experience and qualifications. At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.

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