Customer Experience Ambassador

2 weeks ago


Sutton, Quebec, Canada BMO Full time
About Us

BMO is a leading financial institution dedicated to providing exceptional customer experiences and delivering innovative solutions.

Salary Range

$33,850 - $44,000 per year, based on skills, experience, and education.

Job Overview

We are seeking a Customer Service Representative to join our team in delivering top-notch service to our customers. As a key member of our branch team, you will work collaboratively with colleagues to identify customer needs and provide personalized advice and guidance on financial solutions.

  • You will be responsible for greeting customers warmly and meeting their banking service and transactional needs with seamless execution.
  • You will review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • You will contribute to meeting branch business results and the customer experience by executing routine tasks within relevant service level agreements.
  • You will collaborate with colleagues to deliver the desired customer experience and achieve overall business objectives.
Required Skills and Qualifications

To succeed in this role, you will need:

  • No prior experience necessary; post-secondary degree or certification in a related field of study is desirable.
  • A high-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
  • The ability to help people who don't find digital applications intuitive to gain confidence in how to use them and understand their benefits.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
Benefits

We offer a comprehensive compensation package that includes:

  • A salary range of $33,850 - $44,000 per year, based on skills, experience, and education.
  • Performance-based incentives, discretionary bonuses, as well as other perks and rewards.
  • Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
About Our Culture

BMO is committed to an inclusive, equitable, and accessible workplace. We value diversity and strive to create a culture where everyone feels valued, respected, and heard.


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