Customer Experience Ambassador
2 weeks ago
BMO is a leading financial institution dedicated to providing exceptional customer experiences and delivering innovative solutions.
Salary Range$33,850 - $44,000 per year, based on skills, experience, and education.
Job OverviewWe are seeking a Customer Service Representative to join our team in delivering top-notch service to our customers. As a key member of our branch team, you will work collaboratively with colleagues to identify customer needs and provide personalized advice and guidance on financial solutions.
- You will be responsible for greeting customers warmly and meeting their banking service and transactional needs with seamless execution.
- You will review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- You will contribute to meeting branch business results and the customer experience by executing routine tasks within relevant service level agreements.
- You will collaborate with colleagues to deliver the desired customer experience and achieve overall business objectives.
To succeed in this role, you will need:
- No prior experience necessary; post-secondary degree or certification in a related field of study is desirable.
- A high-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
- Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
- The ability to help people who don't find digital applications intuitive to gain confidence in how to use them and understand their benefits.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
We offer a comprehensive compensation package that includes:
- A salary range of $33,850 - $44,000 per year, based on skills, experience, and education.
- Performance-based incentives, discretionary bonuses, as well as other perks and rewards.
- Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
BMO is committed to an inclusive, equitable, and accessible workplace. We value diversity and strive to create a culture where everyone feels valued, respected, and heard.
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