Housekeeping Services Manager

4 weeks ago

Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

The Manager, Housekeeping Services is responsible for the effective and efficient provision of Housekeeping Services within assigned service areas in Fraser Health (FH). This role provides leadership and direction to all staff within assigned service areas, ensuring the appropriate planning, implementation, monitoring, and evaluation of related financial, human, and physical resources.

Key Responsibilities
  • Administers housekeeping service integration and coordination.
  • Participates in strategic planning and evaluation of housekeeping services within assigned service areas of Fraser Health (FH).
  • Reviews and evaluates housekeeping service strategies, systems, programs, and outcomes to ensure alignment with FH strategic plans.
  • Participates in the development, implementation, and monitoring of departmental goals and objectives, policies, and procedures while ensuring the delivery of effective and efficient services.
  • Participates in the monitoring, analysis, and reporting of quality assurance and control imperatives for housekeeping services.
  • Assists in implementing, managing, and conducting audit programs such as visual, observational, ATP, UV marker, hand hygiene, etc.
  • Reviews the effectiveness of audit programs and discusses findings with the Director and leadership team.
  • Ensures the completion of follow-up actions as required.
  • Forecasts and recommends long and short-term fiscal planning, including resource allocations for existing and new programs.
  • Participates in annual capital and operating budgets for Housekeeping Services.
  • Ensures the efficient utilization of financial resources within the objectives, plans, and budgets of Housekeeping Services.
  • Completes variance analyses of the allocated budget, reports significant issues, and provides recommendations for budgetary adjustments.
  • Develops and recommends organizational structures that reflect the operational needs of FH.
  • Manages the recruitment, mentoring, and development of assigned staff.
  • Conducts employee performance reviews, coaching sessions, and facilitates goal setting.
  • Identifies training and/or educational requirements as needed.
  • Ensures the implementation of current human resource standards and procedures, as well as compliance with applicable acts, regulations, and collective agreements.
  • Interprets and administers collective agreements covering all bargaining unit employees.
  • Investigates and responds to grievances as well as routine and confidential employee issues.
  • Disciplines and initiates employee terminations when required.
  • Attends Third Party hearings with the representative of the Employer.
Qualifications

Baccalaureate Degree in Business Administration or related discipline plus a minimum five years' recent related managerial experience leading housekeeping services initiatives in a health care environment or an equivalent combination of education, training, and experience.

Demonstrated ability to lead, plan, manage, implement, organize, and problem-solve. Demonstrated ability to communicate effectively, including collaborating within a team environment and making presentations to groups. Demonstrated ability to function effectively in a highly dynamic environment. Demonstrated ability to be effective in an environment subject to continuous change. Working knowledge of applicable regulations, legislation, and collective agreements. Computer literacy with word processing, spreadsheets, and database programs. Physical ability to carry out the duties of the position.

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