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Front Desk Hotel Team Member

1 month ago

Longlac, Canada FOUR WINDS MOTEL INC. Full time

Job Summary: We are seeking a skilled and friendly Front Desk Hotel Clerk to join our team at FOUR WINDS MOTEL INC. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, providing excellent customer service.
  • Contact customers to deliver requested wake-up calls, ensuring timely and accurate service.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • Will train.
  • Work setting: Hotel, motel, resort.
  • Work Language: English.
  • Hours: 35 hours per week.