Customer Service Representative

2 weeks ago


St John's, Newfoundland and Labrador, Canada 24 Hours Group Full time
Job Summary

This is a remote position where you will be answering inbound calls, converting them to leads, and later to towing jobs.

As a member of our 24 Hours Group team, you will be responsible for managing a whole lot of incoming and outgoing calls in the operations.

We are looking for a reliable and skilled professional to fill this role.

Key Responsibilities

1. Answering inbound calls, converting them to leads, and later to towing jobs.

2. Identifying the needs of the client and finding a solution to them.

3. Managing a whole lot of incoming and outgoing calls in the operations.

Requirements

1. Computer Specifications

Minimum Intel Specs:

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: VoIP Speed Test | 8x8 | Aircall | getvoip

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples: Generators | Solar Panels | Portable power inverters (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.



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