Customer Service Representative
2 weeks ago
This is a remote position where you will be answering inbound calls, converting them to leads, and later to towing jobs.
As a member of our 24 Hours Group team, you will be responsible for managing a whole lot of incoming and outgoing calls in the operations.
We are looking for a reliable and skilled professional to fill this role.
Key Responsibilities1. Answering inbound calls, converting them to leads, and later to towing jobs.
2. Identifying the needs of the client and finding a solution to them.
3. Managing a whole lot of incoming and outgoing calls in the operations.
Requirements1. Computer Specifications
Minimum Intel Specs:
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
Using internet speedtest: VoIP Speed Test | 8x8 | Aircall | getvoip
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples: Generators | Solar Panels | Portable power inverters (UPS is not enough)
4. Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Power and Internet Backup is a MUST.
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