Client Implementation Specialist

4 weeks ago

Calgary, Alberta, Canada Blackline Safety Full time

About the Role:

We are seeking a skilled Client Implementation professional to join our dynamic team at Blackline Safety. As a Client Implementation specialist, you will play a crucial role in driving successful implementation projects and ensuring client satisfaction.

Key Responsibilities:

  • Initiate and manage multiple deployment projects through completion in a timely manner.
  • Manage multiple deployment projects at a time with a broad variety of size and complexity.
  • Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks.
  • Design customer accounts to reflect the clients needs and for optimal use, growth and transparency.
  • Hosting in person and web-based training sessions and meetings to end users and executive.
  • To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advise to clients.
  • Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery.
  • Actively looks for ways to improve process efficiencies and effectiveness.
  • Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
  • Communicate key learnings, relevant client information and requests to the appropriate internal teams
  • Support internal Blackline teams when working with clients speaking your languages of fluency.

About Blackline Safety:

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Our Culture:

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

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