Front Office Supervisor

1 week ago

Vaughan, Ontario, Canada Silver Hotel Group Full time

Hotel Operations Supervisor

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's daily activities.

Key Responsibilities:

  • Supervise the registration and check-out of guests, including processing customer payments and supporting team members as necessary.
  • Support in training the team on systems, security, and cash handling procedures, as well as service standards and have the tools and equipment needed to effectively carry out their job functions.
  • Encourage teamwork and quality service through daily communication and coordination with other departments/outlets, including Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance.
  • Verify that accurate room status information is maintained and properly communicated.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
  • Understand and comply with all health and safety rules, regulations, and laws, and report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner.

Requirements:

  • Previous supervisory responsibilities required in a hospitality position.
  • Highly interpersonal, comfortable engaging with all guests, visitors, vendors, and team members.
  • Thrives in a fast-paced high-pressure environment, maintaining composure and objectivity.
  • Excellent written and verbal communication skills are essential.
  • Computer literate in property operating systems such as Opera, and Maestro, as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.
  • Ability to work flexible shifts, including days, evenings, overnights, weekends, and holidays as required by management and the operations.

What We Offer:

  • Work with like-minded team members who are passionate about their work and keep things fun, every day.
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun.
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children).
  • RRSP Matching Program.
  • Annual Wellness Credit.
  • Team Member Referral Program.
  • Leadership Development.
  • Team Building Events.
  • Culture of Recognition Program.
  • Hotel Stay Discounts.

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