Digital Business Transformation Specialist

1 week ago


Langley, British Columbia, Canada Smythe LLP Full time

Business Analyst Role

$100,000 - $110,000/year

Smythe LLP seeks a detail-oriented and innovative Digital Business Transformation Specialist to help drive digital transformation objectives. As a key member of the Digital Business Services team, you will collaborate with stakeholders and contribute to project implementation.

About the Job

The primary responsibility of this role is to gather, document, and analyze business requirements for software development projects. This involves evaluating business processes, identifying areas for improvement, and ensuring alignment between systems and business objectives.

Key Responsibilities

  • Evaluate business needs and requirements from stakeholders, documenting and analyzing them for software development projects.
  • Support the design, development, testing, and deployment of new systems and enhancements.
  • Act as a liaison between stakeholders and the DBS team during the system development lifecycle to ensure system enhancements align with business outcomes.
  • Translate technical details into clear documents for business users.
  • Provide system-related training and user support; prepare user documentation and communicate changes effectively.
  • Analyze system data using data analysis tools and techniques, drawing insights and developing recommendations.
  • Act as an escalation path for support teams to address systems issues.

Requirements

  • 3-5 years of relevant experience in a business analyst or functional consultant role.
  • 2-3 years working with Dynamics 365 Sales, Customer Service, or similar CRM platform required.
  • Degree or diploma in Business Administration, Information Technology.
  • Proven experience eliciting and documenting requirements.
  • Superior problem-solving skills and written/verbal communication skills.
  • Ability to work independently and collaboratively as part of a team.
  • Experience with Lean software development or agile practices.

Why Smythe?

We offer a competitive salary and benefits package, flexible hybrid work arrangements, and a collaborative environment that values employee growth and engagement. Our people are our greatest asset, making Smythe a rewarding place to work.



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