Technical Support Lead

1 day ago

Mississauga, Ontario, Canada Code Guru Full time
Job Title: Technical Support Supervisor

We are seeking a highly skilled Technical Support Supervisor to join our team at Code Guru. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Respond to and resolve technical issues in a timely and efficient manner
  • Supervise and train junior technical support staff
  • Develop and implement technical support processes and procedures
  • Collaborate with other teams to ensure seamless delivery of technical support services
Requirements:
  • College/CEGEP diploma in a related field
  • 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of ITIL and database software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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