IT Infrastructure Specialist

3 weeks ago


Toronto, Ontario, Canada AGS Automotive Full time
IT User Support Analyst Job Description

About the Role:

We are seeking a highly skilled and motivated IT User Support Analyst to join our dynamic team at AGS Automotive Systems. As an IT User Support Analyst, you will be responsible for providing technical assistance, support, and advice to end-users for hardware, software, and systems.

Key Responsibilities:

  • Analyze and resolve computer software and hardware problems of users.
  • Act as a contact for users having problems using computer software, hardware, and operating systems.
  • Determine whether problem is caused by hardware, software, or system.
  • Communicate with IT staff to research problems and escalate when required.
  • Work with users utilizing pre-established diagnostic procedures while helping to develop newer and more efficient procedures.
  • Talk to programmers to explain software errors or to recommend changes to programs.
  • Calls software and hardware vendors to request service regarding defective products.
  • Maintain documentation concerning company infrastructure systems, servers, and networks.
  • Work on projects as assigned and be responsible for meeting project requirements and deadlines.
  • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • May write or revise user-training manuals and procedures.
  • May develop training materials, such as exercises and visual displays.
  • May train users on software and hardware on-site or in classroom to provide training.
  • May install microcomputers, software, and peripheral equipment, following procedures and using hand tools.

Requirements:

  • Diploma or degree in Information Technology (IT) or equivalent.
  • 1-3 years of experience as first-level support preferred.
  • Manufacturing/Automotive sector experience is an asset.
  • Certificate in ITIL v3/v4 considered an asset.
  • Knowledge of Windows services and roles such as DHCP, DNS, RDP, IIS, DFS, and NTP.
  • Knowledge of network protocols.
  • Experience with scripting and automation tools is an asset.
  • Experience with VOIP phone systems.
  • Experience with SharePoint is an asset.
  • Experience working in a team-oriented, collaborative environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Dynamic and collaborative work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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