Guest Services Supervisor Victoria BC
1 week ago
We are seeking a highly skilled and experienced Guest Services Supervisor to join our team at the Fairmont Empress in Victoria, BC. As a key member of our hospitality team, you will be responsible for leading the Guest Services team to deliver exceptional guest experiences.
About the Role:
- Serve as a leader and mentor to the Guest Services team, providing guidance and support to ensure excellent service delivery.
- Oversee daily operations, including supervising staff, managing front desk activities, and ensuring seamless guest experiences.
- Collaborate with other departments to achieve hotel goals and objectives.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Conduct regular performance evaluations and provide coaching and feedback to team members.
About You:
- Minimum 2 years of experience as a Guest Services Porter, Doorperson or Night Porter, or 6 months as a supervisor in a Guest Services department of a hotel of similar size and standard.
- Valid BC Class 5 driver's license (must provide a drivers' abstract reflecting a history of responsible driving).
- Able to lead and assume responsibility for daily operations.
- Able to prioritize, delegate, and be organized in a high-paced environment.
- Proficient in the use of Microsoft Office, Property Manager, and Royal Service Systems, or equivalent software.
- Comprehensive and current knowledge of local attractions, events, restaurants, and transportation information.
- Impeccable grooming and presentation.
- Fluent English language skills; both written and verbal.
Benefits:
- A competitive salary range of $45,000 - $55,000 per year.
- A comprehensive benefits package, including extended healthcare benefits, RMT, dental, vision, and complimentary counseling and wellness sessions.
- Access to our company-matched Defined Contribution Pension Plan (DCPP).
- Opportunities for professional growth and development through training and leadership mentoring programs.
Why Join AccorHotel?
We offer a unique work environment that combines classic elegance with modern luxury. Our award-winning property has been recognized as one of the top hotels in Canada and offers stunning views of the Inner Harbour. As an employee of AccorHotel, you will have access to exclusive discounts and perks, as well as opportunities for career advancement and personal growth. Join our team and experience the best of what Victoria, BC has to offer
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