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Retail Store Operations Manager

1 month ago


Victoria, British Columbia, Canada Petro Canada Victoria Full time
Job Summary

As a key member of the Petro Canada Victoria team, this retail store supervisor role is responsible for overseeing the day-to-day operations of our store. The successful candidate will have excellent leadership skills, a strong focus on customer service, and the ability to manage a team of sales and customer service staff.

Responsibilities
  • Leadership and Team Management: Supervise a team of 5-10 staff members, providing guidance and coaching to ensure excellent customer service and sales performance.
  • Customer Service: Ensure that all customers receive a high level of service, responding to their needs and resolving any issues that may arise.
  • Merchandise Management: Oversee the ordering, receiving, and stocking of merchandise, ensuring that the store is always well-stocked and visually appealing.
  • Task Management: Assign tasks and duties to sales staff, ensuring that all areas of the store are covered and that sales targets are met.
  • Reporting and Analysis: Prepare regular sales reports and analyze data to identify trends and areas for improvement.
Requirements
  • Education and Experience: 2 years of experience in a retail management role, or equivalent experience in a related field.
  • Computer Skills: Proficient in MS Outlook and other computer applications.
  • Work Environment: Ability to work in a fast-paced environment, with a combination of sitting, standing, and walking.
  • Personal Suitability: Excellent communication and interpersonal skills, with a strong focus on customer service.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including dental and health care plans.
  • Opportunities for Advancement: Opportunities for advancement within the company, with a focus on career development and growth.
  • Flexible Work Schedule: A flexible work schedule, with 30 hours of work per week.
Language of Work

The language of work is English.