Senior CCaaS Project Manager

3 days ago


Montreal, Canada Connex Telecommunications Inc. Full time
About the Role

We are seeking a highly skilled Senior CCaaS Project Manager to lead and deliver complex Contact Center as a Service (CCaaS) projects using Genesys Cloud.

This role requires a strong background in project management, with 5-7 years of experience in leading teams and managing multiple projects simultaneously.

Key Responsibilities
  • Develop detailed project plans, including timelines, budgets, and resource allocation, ensuring alignment with client requirements.
  • Lead end-to-end delivery of Genesys Cloud CCaaS projects, ensuring milestones are met on schedule and within scope.
Team Collaboration and Stakeholder Management
  • Build and nurture strong relationships with internal teams and external stakeholders, prioritizing open and effective communication.
  • Act as the primary point of contact for clients, ensuring their needs are understood and addressed proactively.
Problem-Solving and Risk Management
  • Identify potential risks and implement mitigation strategies to ensure seamless project execution.
  • Apply strategic problem-solving skills to address challenges and deliver successful outcomes.
Optimization and Process Improvement
  • Adopt a consultative approach to explore and implement new methods to enhance team productivity and project efficiency.
  • Facilitate lessons learned sessions to continually improve project delivery practices.
Reporting and Documentation
  • Maintain detailed project documentation, including status reports and updates for stakeholders.
  • Monitor and report on project performance metrics to ensure alignment with organizational goals.
About Us

Connex Telecommunications Inc. is a leading technology solutions provider with expertise in Managed Services, Contact Center Solutions, and Professional Services.

We collaborate with diverse clients across telecommunications, banking, and insurance industries to deliver innovative and impactful solutions.

What We Offer
  • A competitive salary of $120,000 - $150,000 per year, based on experience.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A flexible work arrangement, with the option to work on-site in Montreal once a week on an as-needed basis.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.


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