Customer Support Specialist

3 weeks ago

Mississauga, Ontario, Canada Brand Momentum Full time
About Brand Momentum

We are a national integrated Sales, Marketing and Retail solutions agency with two headquarters. We deliver authentic and enduring human connections, led by a talented team and supported by a network of trusted partners.

Job DescriptionKey Responsibilities
  • Maintain a comprehensive understanding of department policies, procedures, and department members' methods of operation to effectively conduct duties and responsibilities.
  • Create and manage the full PO process for the Marketing and Sales teams.
  • Manage and coordinate product sample needs for the Sales and Marketing teams.
  • Process management and updating/generating of reports through internal systems or excel templates (Trackers, Financials, Pricing, etc.).
  • Maintenance of Price Lists, Special Pack & Display Menus – taking the lead to ensure accuracy.
  • Lead provider of up-to-date portfolio merchandising guides & UPC booklets for Sales and Retail Team.
  • Lead Pricing Authority process management & processing for brand teams.
  • Lead language translation needs for customer communication materials.
  • Provide confidential and professional administrative support to the senior KC management team.
  • Lead the planning, coordination, organization of all requirements of meetings, conferences, agency engagements and leadership team activities including travel logistics and sourcing/negotiating with vendors.
Required Skills and Qualifications
  • High School Diploma.
  • 2-5 years of Marketing & Sales Coordinator or Administrative support in a corporate environment.
  • Demonstrated ability to build strong sustainable business relationships at various levels throughout organization and with agencies, vendors and customers.
  • Must be able to use Outlook at an intermediate to expert level and have advanced computer skills using Windows, Word, Excel, PowerPoint and SharePoint.
  • Experience arranging travel, meetings, catering, and general office organization.
  • Strong communication, presentation, and negotiation skills.
  • A demonstrated ability to act independently, organize workload, set priorities, work well under deadline pressures adapt to change, and handle confidential material all with superb accuracy.
  • Demonstrated analytical skills, prioritization, organization, project management, budget management, and tracking.
  • Ability to exercise independent problem-solving and decision-making with a high degree of initiative and self-coordination.
About Our Culture

Goodness is at the heart of everything we do. Brand Momentum (BMI) is an enduring market leader in quality and innovation, where employee and client aspirations are realized in a fun culture.

We deliver on our promises to our clients and each other, and we do it with passion, innovation, and a commitment to excellence. Every single day we live our values of integrity, respect, empowerment, commitment, fun, flexibility, and fiscal responsibility while putting our valued clients at the center of every decision we make.

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