LGBTQ+ Banking Specialist

1 month ago

Windsor, Ontario, Canada CIBC Full time

Build a career with purpose

At CIBC, we're committed to creating an inclusive workplace where everyone feels valued and respected. We're looking for talented and passionate professionals who share our values and are dedicated to making a difference in the lives of our clients.

As a Client Service Representative in our Personal and Business Banking team, you'll work in a fast-paced banking center and use your knowledge of financial services products to help clients with their day-to-day banking needs. You'll be the first point of contact for clients, answering their questions, assisting with transactions, and proactively connecting them with the right team members to help them achieve their financial goals.

What you'll be doing

  • Client engagement - Help clients manage their accounts and products, focusing on delivering a personalized experience and making interactions meaningful.
  • Problem-solving - Listen to clients, ask questions, and put yourself in their shoes to understand their needs. Take ownership of client issues and work with your team to create a better solution.
  • Leveraging technology - Become a technology expert and share your knowledge with clients to help them better manage their banking needs.

Who you are

  • You put our clients first - You engage with purpose to find the right solutions and go the extra mile to deliver exceptional service.
  • You're goal-oriented - You're motivated by achieving your goals and delivering your best to make a difference.
  • You're passionate about people - You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You love to learn - You're passionate about growing your knowledge and have a strong sense of curiosity.
  • You engage with your heart and mind - You care about people and respect different perspectives. You listen to and learn from the experiences of others.
  • Values matter to you - You bring your authentic self to work and live our values of trust, teamwork, and accountability.

What you need to know

  • CIBC is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome candidates from diverse backgrounds and offer an accessible experience. If you need an accommodation, please contact us at [insert contact email].
  • You must be legally eligible to work in Canada in the specified locations and, if applicable, hold a valid work permit or study permit.

Work location

Please note that work locations may change based on business needs.

Job type

Permanent

Weekly working hours

0

Skills

Interpersonal communication, Compliance, Empathy, Client engagement, Customer experience (CX), Client relationship management, Digital literacy, Client problem-solving, Transaction services, Financial services

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