Dedicated Support Specialist

1 week ago


Brampton, Ontario, Canada Avalon Translink Full time
About the Role

We are seeking a highly organized and detail-oriented Dedicated Support Specialist to join our team at Avalon Translink. As a key member of our education and community outreach team, you will play a vital role in supporting individuals with diverse needs.

Key Responsibilities
  • Determine and establish efficient office procedures and routines to ensure seamless day-to-day operations.
  • Schedule and confirm appointments, ensuring timely communication with clients and stakeholders.
  • Provide exceptional customer service by answering telephone calls, relaying messages, and responding to electronic enquiries in a professional and courteous manner.
  • Order office supplies and maintain inventory levels to avoid stockouts and minimize waste.
  • Develop and implement manual and computerized information filing systems to optimize data management and retrieval.
  • Type and proofread correspondence, forms, and other documents with precision and attention to detail.
Support for Diverse Groups
  • Offer mentorship, coaching, and networking opportunities to support individuals with disabilities, fostering their personal and professional growth.
  • Assist newcomers and refugees with immediate settlement needs, including housing, transportation, storage, childcare, and winter clothing, among other essential services.
  • Recruit displaced individuals from conflict zones or natural disasters, providing them with employment opportunities and social support.
  • Facilitate foreign credential recognition processes, enabling individuals to leverage their skills and experience in their new country.
Support for Indigenous Communities
  • Promote mentorship, coaching, and networking opportunities to empower Indigenous workers, enhancing their career prospects and overall well-being.
  • Develop and maintain relationships with Indigenous communities, businesses, and organizations, fostering collaboration and mutual understanding.
Work Environment
  • Work Term: Permanent position with regular working hours.
  • Work Language: English.
  • Hours: 30-44 hours per week.
Compensation and Benefits

We offer a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience and qualifications. Additionally, our comprehensive benefits package includes health and dental insurance, retirement savings plan, and paid time off.



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