ServiceNow Implementation Specialist

7 days ago

Toronto, Canada Tata Consultancy Services Full time

Tata Consultancy Services is a leading IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years.

We are seeking a highly skilled ServiceNow Implementation Specialist to join our team. This role will play a crucial part in implementing and managing ServiceNow solutions across various clients and projects.

Key Responsibilities:

  • To enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now
  • Expertise working in ServiceNow Integrations like bonding, Autocue etc., Experience with APIs and data mapping rules Essential
  • Ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management Assist with Implementing and facilitating change management within assigned projects
  • Define IT Services and develop processes to manage, protect and measure the ServiceNow Service Unit Testing business solutions based on business requirements Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
  • Should be able to participate in technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions
  • Support the release manager for the execution of the master implementation plan per standard implementation methodologies
  • Provides cost effective and timely on-boarding for Clients/users to our ITSM systems Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
  • Provides input on processes, procedures, or new approaches Works across various developers to ensure the best solution is implemented and that timely implementation is achieved Works across various testers to ensure all test cases are covered and quality delivery is achieved
  • Assist with Process definition and documentation.

Requirements:

  • A strong understanding of ServiceNow platform and its capabilities
  • Experience in implementation and management of ServiceNow solutions
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines

What We Offer:

  • A competitive salary range of $80,000 - $120,000 per year
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • A comprehensive benefits package including health, dental and vision insurance

About Tata Consultancy Services:

Tata Consultancy Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the diversity of our clients and communities.

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