Onboarding Specialist
4 weeks ago
About FISPAN
FISPAN is a leading Enterprise SaaS FinTech company that enables banks to deploy embedded financial products and services. Our mission is to create a seamless banking experience for corporate clients. We're looking for a skilled Onboarding Consultant to join our team and help us achieve our goal.
Key Responsibilities
- Provide exceptional customer service by supporting new FISPAN users in implementing our products.
- Develop strong relationships with customers throughout the implementation process.
- Become a technical subject matter expert for FISPAN's products and services.
- Effectively troubleshoot errors during the customer onboarding process.
- Respond to internal and external stakeholders with professionalism.
- Collaborate with other departments to build customer feedback loops and drive improvement.
- Document customer communications and technical issues to support product quality programs.
- Contribute to Support Knowledge Base Articles and FAQs.
- Support customer success initiatives when needed.
Requirements
- Two years of experience in a customer-facing role.
- Experience with implementing SaaS products for large enterprise users is a plus.
- Strong aptitude to learn new technologies quickly.
- Excellent written and verbal English proficiency.
- Self-motivated, confident, competitive, and detail-oriented.
- Available to work flexible hours/shifts, including on-call and statutory holidays.
- Superb customer service skills.
- Interest in technology and financial services.
- A second language is not necessary but is an asset.
- Someone who is eager to take ownership of their work.
- Looking for growth potential in the role and organization.
Why FISPAN?
- Experienced team: Our CEO's previous venture was acquired by PayPal, and our Co-Founders are seasoned professionals.
- Start-Up Environment: FISPAN offers autonomy and leadership opportunities, allowing employees to reach their full potential.
- Rich Culture: We prioritize work-life balance, encourage personal growth, and foster a sense of community.
- Perks: Our downtown Vancouver office offers a fitness centre, amenities, and a modern work environment.
Compensation and Benefits
FISPAN offers a competitive compensation package, including a hiring salary range of $52,000-$60,000 annually, a semi-annual bonus program, and a range of benefits, including extended health and dental benefits, paid time off, and savings and retirement plan matching.
We value talented individuals who share our vision of creating a seamless banking experience for corporate clients. If you're passionate about technology and financial services, and you're looking for a challenging and rewarding role, we encourage you to apply.
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