Technical Service Representative
5 days ago
Job Summary:
We are seeking a skilled Technical Service Representative to join our team at Finning. As a key member of our team, you will be responsible for managing Vital Information Management System (VIMS) data and working with a Condition Based Monitoring program to monitor trends affecting component or machine life.
Key Responsibilities:
- Investigate all major component failures, review/analyze downtime reports, and provide recommendations on process/operational improvements.
- Responsible for scheduling customer visits, setting agendas, and writing monthly reports on customer updates.
- Send technical analysis to customers and provide recommended service options.
- Develop and maintain open lines of communication with all supportive departments.
- Ensure analysis and maintenance/repair recommendations are provided to appropriate groups on time.
- Rapid escalation to the appropriate individuals and/or groups of any machine-down situations.
- Accountable for building a library on all technical issues.
- Responsible for machine availability.
- Perform fleet inspections on a regularly scheduled basis, analyze inspection information, and provide recommendations for maintenance or repair activities.
Requirements:
- Seasoned HET or have significant mechanical experience.
- Strong understanding of CBM, VIMS, PMRL/CVRI Payload Management.
- Minimum 5 years experience in a customer service role.
- Strong communication skills including verbal and written.
- Strong organizational and time management skills.
- Contribute positively to a quality team environment.
- Strong problem-solving skills.
- Self-starter and ability to work in a team environment as well as independently.
- Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Understand safety standards.
What We Offer:
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Travel Requirements:
You must either live in the region or be willing to travel within the region to meet the job requirements.
Driver's Abstract:
This offer is contingent on a satisfactory review of your driver's abstract. This can be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract. If at any time your driver's license is revoked or restricted, you are required to immediately inform the Company.
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