Strategic Client Services Leader

2 days ago


Toronto, Ontario, Canada Creative Niche Full time

At Creative Niche, we are seeking an experienced and results-driven Strategic Client Services Leader to join our team. This is a senior role that requires a deep understanding of client needs and the ability to develop and execute strategies that drive business growth.

The ideal candidate will have at least five years of experience in fundraising, including tele-fundraising, and a proven track record of leading high-performing teams. They will be highly skilled in budgeting and data analysis, with expertise in Excel. Strong communication and people management skills are also essential for this role.

We estimate the salary for this position to be around $120,000 per year, based on industry standards and the level of experience required. This figure may vary depending on location and other factors.

The successful candidate will be responsible for managing a team of Account Directors and Managers, ensuring client satisfaction, driving business growth, and coordinating with internal teams as well as external partners to deliver successful campaigns within Non-Profit sectors.

Key Responsibilities:

  • Lead and support the client service team in campaign delivery across various operational units
  • Stay current with sector trends and collaborate with the executive team to maintain industry leadership
  • Manage a team of Account Directors and Managers to ensure client satisfaction and drive business growth
  • Coordinate with internal teams as well as external partners to deliver successful campaigns

Requirements:

  • At least five years of experience in fundraising, including tele-fundraising
  • Proven track record of leading high-performing teams
  • Highly skilled in budgeting and data analysis, with expertise in Excel
  • Strong communication and people management skills

What We Offer:

  • A competitive salary package, estimated to be around $120,000 per year
  • Ongoing professional development and training opportunities
  • A dynamic and supportive work environment


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