Site Services Manager
1 month ago
Job Overview:
The Site Services Manager is responsible for overseeing all aspects of janitorial services at the designated site, ensuring compliance with contract obligations and delivering high-quality services to meet client expectations.
Duties and Responsibilities:
- Oversee daily, weekly, and monthly cleaning services according to the janitorial service agreement.
- Respond to additional service requests or building inspections in a timely manner.
- Complete weekly schedules for each LD, HD, Porter, and/or any other front-line position.
- Conduct regular schedule and impromptu inspections and audits to ensure quality control.
- Manage all client communication related to the delivery of services as outlined in the contract MSA.
- Work closely with Regional VP to ensure customer satisfaction and contractual obligations are met.
- Lead and manage cleaning supervisors and staff, fostering a cohesive and productive work environment.
- Ensure adequate staffing levels are maintained.
- Manage equipment and vehicle maintenance, ensuring preventive and ongoing upkeep to avoid disruptions in service.
- Implement and manage the company's Health and Safety (H&S) program at the site.
- Deliver required training to meet both legislative and contractual requirements.
- Conduct daily and weekly building inspections to ensure that all work meets contract specifications.
- Manage site materials and product inventory.
Requirements:
- Proven experience in managing cleaning services in a commercial or institutional setting.
- Strong leadership and team management skills.
- Excellent communication skills, both verbal and written.
- Knowledge of Health and Safety regulations and procedures.
- Ability to conduct thorough inspections and report on performance.
- Experience in inventory and budget management.
- Proficiency in using relevant software for tracking and managing services.
- Experience in budgeting, work loading, and cost controls.
- Commitment to maintaining best-in-class service.
Working Conditions:
This is a full-time position requiring site presence and occasional travel to the company head office for management meetings.
Bonus Eligibility:
This position will qualify for an annual bonus to a maximum of 5% of annual salary.
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