Site Services Manager

1 month ago


Ottawa, Ontario, Canada Domus Building Cleaning Company Ltd. Full time
Job Title: Site Services Manager

Job Overview:

The Site Services Manager is responsible for overseeing all aspects of janitorial services at the designated site, ensuring compliance with contract obligations and delivering high-quality services to meet client expectations.

Duties and Responsibilities:

  • Oversee daily, weekly, and monthly cleaning services according to the janitorial service agreement.
  • Respond to additional service requests or building inspections in a timely manner.
  • Complete weekly schedules for each LD, HD, Porter, and/or any other front-line position.
  • Conduct regular schedule and impromptu inspections and audits to ensure quality control.
  • Manage all client communication related to the delivery of services as outlined in the contract MSA.
  • Work closely with Regional VP to ensure customer satisfaction and contractual obligations are met.
  • Lead and manage cleaning supervisors and staff, fostering a cohesive and productive work environment.
  • Ensure adequate staffing levels are maintained.
  • Manage equipment and vehicle maintenance, ensuring preventive and ongoing upkeep to avoid disruptions in service.
  • Implement and manage the company's Health and Safety (H&S) program at the site.
  • Deliver required training to meet both legislative and contractual requirements.
  • Conduct daily and weekly building inspections to ensure that all work meets contract specifications.
  • Manage site materials and product inventory.

Requirements:

  • Proven experience in managing cleaning services in a commercial or institutional setting.
  • Strong leadership and team management skills.
  • Excellent communication skills, both verbal and written.
  • Knowledge of Health and Safety regulations and procedures.
  • Ability to conduct thorough inspections and report on performance.
  • Experience in inventory and budget management.
  • Proficiency in using relevant software for tracking and managing services.
  • Experience in budgeting, work loading, and cost controls.
  • Commitment to maintaining best-in-class service.

Working Conditions:

This is a full-time position requiring site presence and occasional travel to the company head office for management meetings.

Bonus Eligibility:

This position will qualify for an annual bonus to a maximum of 5% of annual salary.



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