Pest Control Collections Specialist
1 month ago
Rentokil Initial is a leading provider of pest control services to the property management sector in Canada. Our certified specialists utilize innovative technologies to protect millions of homes and businesses across the country.
The Collections and Customer Service Representative will be responsible for assisting the collections team with all assigned functions. They will also be responsible for handling each account that requires special attention for customer satisfaction, which may include account research and customer requests.
Key Responsibilities:
- Handle telephone collections on past due accounts receivables
- Implement and monitor payment plans
- Responsible for call handling and chargebacks
- Responsible for quality assurance monitoring
- Assist with special requests for both internal and external customers
- Contact customers as needed to resolve account issues
- Document activity and maintain follow-up on all accounts
- Respond to customer AR calls regarding account inquiries
- Provide documentation to customers requesting invoices, statements, etc.
Requirements:
- Minimum 1 year of experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
- Knowledge of billing procedures and collections techniques
- Must have knowledge of collections and ability to work in a fast-paced environment
- Must be proficient in Microsoft Office (Word, Excel, etc.)
- Have a working knowledge of FDCPA and GLB Privacy Act
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