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Software Technical Support Specialist
1 month ago
We are seeking a skilled Software Technical Support Specialist to join our team at Contruent ULC. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, resolving technical issues, and ensuring seamless software operations.
Key Responsibilities- Respond to customer inquiries and resolve technical issues related to software applications
- Consult technical manuals, user guides, and other resources to research and implement solutions
- Provide training and guidance to customers on software usage and troubleshooting
- Collaborate with cross-functional teams to identify and resolve software-related issues
- Participate in the development and implementation of software solutions to improve customer experience
- 5+ years of experience in software technical support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with tight deadlines
- Strong knowledge of software applications and technical troubleshooting
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment