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Software Technical Support Specialist

1 month ago


Calgary, Alberta, Canada Contruent ULC Full time
Job Summary

We are seeking a skilled Software Technical Support Specialist to join our team at Contruent ULC. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, resolving technical issues, and ensuring seamless software operations.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues related to software applications
  • Consult technical manuals, user guides, and other resources to research and implement solutions
  • Provide training and guidance to customers on software usage and troubleshooting
  • Collaborate with cross-functional teams to identify and resolve software-related issues
  • Participate in the development and implementation of software solutions to improve customer experience
Requirements
  • 5+ years of experience in software technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong knowledge of software applications and technical troubleshooting
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment