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Electrical Customer Service Representative

1 month ago


Surrey, British Columbia, Canada Electrical & Automation Industry Careers Full time

About the Role:

The Electrical Customer Service, Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets.

This role will involve working at the counter to assist and interact with our customers when needed.

Key Responsibilities:

  • Providing excellent customer service and maintaining customer relations through product quotations and sales.
  • Juggling through a number of client requests and meeting competing timelines.
  • Communicating effectively with customers and following up in a timely manner.
  • Being highly organized and adjusting to interruptions.
  • Using technology to follow up on customer requests and sitting at a desk for 4+ hours per day.

Requirements:

  • High school completion.
  • 3+ years of customer service experience.
  • 2+ years of electrical/lighting industry experience.
  • Electrical/lighting product knowledge.
  • Intermediate computer skills with proficiency in MS Office and the ability to learn new software programs.
  • Basic mathematical skills.
  • Wide range of expertise in the products and services provided by E.B. Horsman & Son.
  • Project coordination experience.
  • Ability to be inclusive, collaborative, and respectful.

Our Commitment to Inclusion & Diversity:

E.B Horsman & Son is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.