Shop Operations and Team Leadership Professional

2 weeks ago


Edmonton, Alberta, Canada Craftsman Collision Full time
Operations Excellence and People Development

Craftsman Collision is a leading Canadian auto body repair chain, prioritizing family values and employee growth. This role offers an exceptional opportunity for a skilled professional to drive shop performance and foster a high-achieving team.

About the Job

We seek an Assistant Shop Manager to promote profitability, continuous improvement, customer satisfaction, safety, and employee engagement at our Edmonton location. As a key member of our leadership team, you will support the Shop Manager in providing direction and oversight to ensure efficient shop operations.

Key Responsibilities
  • Support daily operations, ensuring stakeholder objectives are met in a safe, effective, and positive manner;
  • Align shop operations with The Craftsman Way (TCW) principles;
  • Maintain daily production, workflow, and quality control;
  • Collaborate with management teams to ensure regulatory compliance in health and safety, quality, and employment standards;
  • Estimate and schedule repairs as required;
  • Analyze key performance indicators and adjust shop operations accordingly;
  • Review and interpret monthly financials, making adjustments as needed;
  • Develop and implement strategies to enhance customer service, reduce effort, and improve overall experience;
Requirements
  • A minimum of 3 years of progressive industry or related experience, including sales, customer service, management, or leadership;
  • Post-secondary degree or diploma in a related field preferred, or a combination of education and relevant experience;
  • Familiarity with I-CAR Platinum certification and proficiency in Mitchell Estimating, Audatex, ALLDATA an asset;
  • Knowledge of ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset;
  • Strong verbal, written, and listening skills, combined with negotiation and conflict resolution abilities;
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills;
  • Interpersonal skills with a customer-oriented attitude;
  • Proficient in Outlook and video conferencing platforms;
  • Demonstrated desire and aptitude for learning and development;
Benefits

Craftsman Collision offers valuable benefits, including extended health, professional development opportunities, certified training, and more.

Your qualifications and experience should be clearly outlined in your cover letter and resume.
Please note that occasional travel within Canada and to the US may be required for company functions.



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