Hotel Guest Services Coordinator

2 days ago


Vancouver, British Columbia, Canada Northern Rockies Lodge Full time

The Northern Rockies Lodge is seeking a highly skilled and detail-oriented Hotel Guest Services Coordinator to join our team. This role is ideal for individuals who possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to work in a fast-paced environment.

Job Summary:

We are looking for a professional who can register guests, process arrivals and departures, manage room reservations, and provide customer service in a timely and efficient manner. As a Hotel Guest Services Coordinator, you will be responsible for ensuring that all guests receive a warm welcome and have an enjoyable stay at our lodge.

About the Role:

This is a full-time position that requires the successful candidate to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays. You will be responsible for registering arriving guests, assigning rooms, processing group arrivals and departures, taking, canceling, and changing room reservations, providing information on hotel facilities and services, exchanging foreign currency, processing guests' departures, calculating charges, and receiving payments.

You will also be responsible for balancing cash, completing balance sheets, cash reports, and related forms, maintaining an inventory of vacancies, reservations, and room assignments, following emergency and safety procedures, performing light housekeeping and cleaning duties, and providing customer service.

Requirements:

  • Degree in Hospitality or a related field
  • At least 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with attention to detail
  • Computer and technology knowledge
  • Experience with word processing software, central reservation systems, and MS Excel
  • Salary: $45,000 - $55,000 per year

What We Offer:

The Northern Rockies Lodge offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, 401(k) matching, paid time off, and opportunities for career advancement.

How to Apply:

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to [insert link].



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