Cloud Technical Account Manager

3 hours ago

Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Canada, Inc. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our cloud services.

Key Responsibilities
  • Provide technical expertise and guidance to customers on the use of AWS services, including compute, storage, database, and more.
  • Develop and execute strategies to drive customer adoption and use of AWS services.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices.
  • Proactively monitor and maintain customer AWS environments to ensure operational health.
Requirements
  • 3+ years of technical engineering experience.
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Bachelor's degree.
Preferred Qualifications
  • Experience with AWS services or other cloud offerings.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone can thrive. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

At AWS, we're passionate about innovation and customer success. If you're a motivated and talented individual who is passionate about cloud computing and customer success, we encourage you to apply for this exciting opportunity.

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