Spa Operations Manager

3 hours ago

Medicine Hat, Alberta, Canada One's Nails & Spa. Ltd Full time
Job Title: Spa Supervisor

We are seeking a highly skilled and experienced Spa Supervisor to join our team at One's Nails & Spa. Ltd. The successful candidate will be responsible for overseeing the daily operations of our spa, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:
  • Arrange for maintenance and repair work to ensure our facilities and equipment are in good working order.
  • Assist clients/guests with special needs, providing a personalized and welcoming experience.
  • Be the point of contact for emergency situations, responding promptly and professionally.
  • Monitor quality and production levels, identifying areas for improvement and implementing changes as needed.
  • Prepare and submit progress reports, highlighting achievements and areas for development.
  • Requisition or order materials, equipment, and supplies, ensuring timely delivery and effective use.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Supervise, coordinate, and schedule activities of workers, ensuring efficient use of resources and effective teamwork.
  • Train staff/workers in job duties, safety procedures, and company policies, promoting a culture of excellence and continuous improvement.
  • Establish work schedules and procedures, ensuring a smooth and efficient operation.
Personal Suitability:
  • Client focus: providing exceptional customer service and ensuring client satisfaction.
  • Efficient interpersonal skills: building strong relationships with colleagues, clients, and suppliers.
  • Flexibility: adapting to changing circumstances and priorities.
  • Judgement: making informed decisions and taking calculated risks.
  • Organized: prioritizing tasks, managing time, and meeting deadlines.
  • Reliability: maintaining a high level of professionalism and integrity.
  • Team player: collaborating with colleagues to achieve common goals and objectives.
Experience:
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with a minimum of 30-40 hours per week.
  • Fluent in English, with excellent communication and interpersonal skills.

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